About Us

 

With over 15 years of joint experience in professional carwash and detailing, Optimum was founded on top-quality auto detailing and providing outstanding customer service. Optimum looks forward to providing you with all of the professional auto detailing services that your car deserves. From front headlight restoration to rear bumper wax and shine, Optimum has you covered. We take pride in our work and look forward to seeing you soon at Optimum Mobile Detailing.

 

CANCELLATION POLICY:

We detail rain or shine and are prepared for most any weather conditions including but not limited to rain

Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $40. The following terms and conditions apply to all appointments:

  • We require 48 hours notice to cancel or reschedule any appointment or service.

  • Optimum Detail reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure.

  • Failure for the vehicle and keys to be present at the time and location of the ordered service may result in the cancellation of the appointment by Optimum Detailing and will be considered a cancellation policy violation which will result in a $40 cancelation charge.

OPERATING & MOVING YOUR VEHICLE

Customer will give Optimum Detailing access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our Optimum Detailing technician.

QUALITY OF SERVICE:

We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to restore the vehicle to the best condition possible and within the constraints of our resources, time, and expertise. We will conduct a final inspection together, with you, at the end of the job. If, after the final inspection and after we have left, you find our service unsatisfactory, please contact us within 24 hours so we can address your concern. Optimum Detailing will not be held liable for any concerns after 24 hours of job completion or if you did not complete the final inspection with our Optimum Detailing technician.

ACCIDENTS, PRE-EXISTING CONDITION AND DAMAGE:

Optimum Detailing and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our detailing services you also agree not to hold Optimum Detailing LLC liable for any pre-existing damages to your vehicle. Optimum Detailing limits its liability to the total dollar amount of each job.

FEES, TERMS OF SERVICE, AND PAYMENT TERMS

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the service package order. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. The amount of time reserved is an estimate since the condition of each vehicle varies. It is possible that the job could take less or more time than the time reserved. Optimum Detailing has the right to charge an extra dirty fee totaling $50 per hour if the detail job takes significantly longer than expected at the discretion of Optimum Detailing. This fee is normally reserved for vehicles with take more than 3.5 hours to detail. We will inform you of the possible fee before or during the detailing process.

PROVIDING FEEDBACK AND PHOTOS

We ask for your feedback. Please send us an email at (Blank need Custom Gmail made) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of OptimumDetailing to use pictures of your vehicle for marketing purposes and to publish on its website ( OptimumDetailing.net ) or any of our Social Media. Your personal information will not be shown in the photos.

TERMINATION OF SERVICE

Optimum Detailing may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Optimum Detailing LLC. Instances of service termination include: going behind our back and working directly with Optimum Detailing employees instead of going through the company, being rude or harsh to Optimum Detailing employees, or any other reason we determine to be worthy of service termination by our discretion.

CHANGES

OptimumDetailing reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, Optimum Detailing does not make any commitment to update the materials.

  • By using our services you hereby understand that Optimum Detailing does not guarantee any specific outcomes or results with our detailing services.

  • Optimum Detailing limits its liability to the total dollar amount of each job.

  • If the detail job takes much longer than anticipated we reserve the right to charge an extra dirty fee totaling $50 per hour on top of the total cost at the discretion of the Optimum Detailing employee.

  • All Sales are Final.